Mentor Graphics customers in North America

For customers who purchased products from Mentor Graphics in North America, and are under a current support contract, technical telephone support is available from the central SupportCenter by calling toll-free 1-800-547-4303. The coverage window is from 5:30am to 5:30pm Pacific Time, Monday through Friday, excluding Mentor Graphics holidays.

The more details you can supply about a problem or issue, the sooner a Corporate Application Engineer can supply you with a solution or workaround. Be prepared to provide the following important information:

• The priority of the call (critical, high, medium, low)
• The product about which you are calling
• Your operating system and software version numbers (accuracy is very important here)
• The steps that led to the problem or crash
• If it is a crash, the first few lines of a traceback
• Any non-Mentor Graphics tools or customized software that may be involved

Model Technology Incorporated Voice: (503) 641-1340 Fax: (503)526-5410 www.model.com sales@model.com