Mentor Graphics customers

Mentor Graphics Customer Support offers a SupportNet-Email server for North American and European companies that lets customers find product information or submit service requests (call logs) to the SupportCenter 24 hours a day, 365 days a year. The server will return a call log number within about 15 minutes. CAEs follow up on the call logs submitted through SupportNet-Email using the same process as if a customer had phoned the SupportCenter. For more information about using the SupportNet-Email server, send a blank e-mail message to the following address: support_net@mentor.com.

Additionally, customers can open call logs or search TechNotes and AppNotes to try to find the answers to their questions by logging onto Mentor Graphics' Customer Support web home page at www.mentor.com/supportnet.

If you are not yet registered for SupportNet and have an active support contract with Mentor Graphics, you may do so by clicking Request Log-In and filling out the information at: www.mentor.com/supportnet_register/

While all contract customers worldwide are invited to obtain a SupportNet Log-In, SupportNet services are currently limited to customers who receive support from Mentor support offices in North America or Europe. If you receive support from Mentor offices outside of North America or Europe, please contact your local field office to obtain assistance for a technical-support issue.

Model Technology Incorporated Voice: (503) 641-1340 Fax: (503)526-5410 www.model.com sales@model.com